Privacy policy.

1. Overview

At Ben Cullen – Funeral Celebrant, your privacy matters. I understand the personal nature of the information shared and am committed to managing all personal and sensitive data with respect, care, and in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information I Collect

I collect personal and sensitive information to provide personalised funeral services, eulogy writing, and related offerings. This may include:

  • Names, email addresses, phone numbers, home addresses, and dates of birth

  • Personal stories, biographies, and other life details

  • Information about deceased loved ones (including names, dates and places of birth and death, family member names, and personal background)

  • Audio and video recordings

  • Photographs and supporting documents

3. How Information Is Collected

Information is collected through:

  • Website contact forms and questionnaires (e.g. Google Forms)

  • Email, phone, SMS, or in-person meetings

  • File transfers via USB drives, WeTransfer, and cloud services (e.g. OneDrive)

  • Audio or video submissions

  • Business software, digital storage, and form tools

4. Why Information Is Collected

Personal data is collected solely to:

  • Provide or prepare for contracted services (e.g. ceremony scripting, speaking, eulogy creation)

  • Understand context to deliver meaningful and tailored services

  • Enable efficient communication and administration

  • Allow future service add-ons without requiring duplicate data entry

  • Share publicly (only with written consent) for reviews or business content

5. How Information Is Stored

Information is stored securely using a combination of:

  • Cloud storage platforms (e.g. OneDrive, Squarespace, Google Workspace)

  • Local computer systems, portable hard drives, and USB devices

  • Business tools such as email, Adobe PDF, Microsoft and Google platforms

  • Limited printed documentation where necessary

6. Who Information Is Shared With

I may share information with trusted third parties when reasonably necessary for service delivery. This includes:

  • Funeral directors, cemeteries, crematoriums, venues, or other service providers

  • AI platforms and automation tools (e.g. ChatGPT, Claude AI, Google Gemini, Make.com) for content assistance and event coordination

  • Social media (only with express written consent) for tributes, testimonials, or business marketing

  • Family members or authorised persons (only with permission)

I never sell or misuse your data, and only share what’s needed to provide the best service possible.

7. Cookies and Website Tracking

The website may use cookies and similar technologies to improve user experience, collect anonymous usage statistics, and support site functionality. You can disable cookies in your browser settings.

8. Data Hosting and Security

Data is hosted with reputable, privacy-conscious providers including Microsoft, Squarespace, Google, and OpenAI. Where possible, Australian-based services are used. Reasonable security measures are taken to protect all stored and transmitted data.

9. Access, Updates, and Deletion of Data

If you wish to access, correct, or request deletion of your personal information, please email ben@bencullen.com.au. Requests must come from the authorised client or person responsible, and I may follow up with a phone call for verification. All reasonable efforts will be made to accommodate your request promptly.

10. Contact

For any privacy-related questions or concerns, please contact:
Ben Cullen
Email: ben@bencullen.com.au

Last updated: 12 May 2025